In line with the requirements of the Communications Act 2003, we have published our Codes of Practice relating to Complaints Handling (approved by Ofcom), and to our Sales and Marketing Activities.

Please click on the following links to view our Codes of Practice in .pdf format.


Code of Practice Regarding Complaint Handling and Dispute Resolution for Domestic and Small Business Customers

Code of Practice Regarding Sales and Marketing of Fixed Line Telecoms to Domestic and Small Business Customers


If you would like a printed copy, or have any special requirements, please contact compliance@coachhousecommunications.co.uk